PRIVACY NOTICE
This Privacy Notice describes the privacy practices of Cliff’s Pools & Patios (“Cliff’s,” “we,” “us,” or “our”) and applies to information collected through www.cliffspools.com, our forms, communications, and other interactions with customers and prospective customers.
This Privacy Notice explains:
- What personal information we collect and how it is used.
- How information may be shared with service providers and marketing partners.
- Your choices regarding communications and use of your information.
- How you may opt out of text messages, emails, phone calls, and other marketing communications.
- The security measures we use to help protect your information.
- How you may request access to, correction of, or deletion of your information.
Information Collection, Use, and Sharing
We collect information that you voluntarily provide to us, including when you submit a website form, request a quote or consultation, call us, email us, communicate with us by text message, or otherwise contact us.
Information we collect may include your name, phone number, email address, mailing address, project information, communication preferences, and other information you choose to provide.
We may use this information to:
- Respond to your questions or requests.
- Contact you regarding your pool, patio, outdoor-living, remodeling, or other project needs.
- Schedule consultations, appointments, or follow-up communications.
- Provide estimates, services, customer support, and project-related communications.
- Send information about promotions, services, offers, events, or company updates.
- Improve our website, services, sales, and marketing efforts.
We do not sell or rent your personal information.
We may share information with trusted service providers, marketing companies, contractors, vendors, and business partners that assist us with activities such as customer communications, lead follow-up, appointment scheduling, advertising, email, text messaging, analytics, website services, and other business operations.
These companies may process information on our behalf as necessary to provide services to Cliff’s and support our communications with customers and prospective customers.
Marketing Communications
If you provide your contact information to Cliff’s and provide consent where required, Cliff’s and companies or service providers acting on our behalf may contact you regarding your inquiry, project, appointment, products, services, promotions, or related offers.
Communications may be made by telephone, email, and/or text message (SMS/MMS) using the contact information you provide.
Message frequency may vary. Message and data rates may apply. Consent to receive marketing text messages is not a condition of purchasing goods or services.
You may withdraw your consent or opt out of marketing communications at any time as described below.
Opt-Out of Text Messages
You may opt out of marketing text messages at any time by replying STOP to a text message you receive from us.
You may also communicate your request using other words or methods that clearly indicate that you no longer wish to receive marketing text messages, including contacting us directly.
After you opt out, you may receive a final confirmation message acknowledging your request. We will then discontinue applicable marketing text messages to that number.
For assistance regarding text messages, reply HELP or contact us at 888-326-6597 or info@cliffspools.com.
Opting out of marketing text messages does not prevent us from contacting you when reasonably necessary regarding an active project, appointment, transaction, service request, or other non-marketing matter where permitted by law.
Opt-Out of Email Marketing
You may stop receiving marketing emails from us at any time by:
- Clicking the “Unsubscribe” link contained in a marketing email;
- Replying to the email and requesting to be removed from marketing communications; or
- Emailing info@cliffspools.com and requesting to be removed from our marketing email list.
We will process opt-out requests in accordance with applicable law.
You may continue to receive transactional or service-related emails concerning active projects, appointments, contracts, payments, warranty matters, or other ongoing business relationships where appropriate.
Opt-Out of Marketing Phone Calls
If you do not wish to receive marketing or promotional telephone calls from Cliff’s or companies communicating on our behalf, you may:
- Tell the representative during a call that you would like to be placed on our Do Not Call list;
- Call us at 888-326-6597 and request to be removed from marketing calls; or
- Email info@cliffspools.com with your request.
We will make reasonable efforts to honor your request and update our communication preferences accordingly.
Your Access to and Control Over Your Information
Subject to applicable law, you may contact us to:
- Ask what personal information we maintain about you.
- Correct or update information we have about you.
- Request deletion of certain personal information.
- Change your communication preferences.
- Opt out of marketing communications.
- Express a concern regarding our collection, use, or sharing of your information.
Requests may be submitted by calling 888-326-6597 or emailing info@cliffspools.com.
Security
We take reasonable precautions designed to protect the personal information we collect from unauthorized access, misuse, alteration, or disclosure.
Information transmitted through our website is protected using appropriate technical safeguards, including encryption where applicable. You can generally identify an encrypted website connection by the “https” at the beginning of the website address and the security indicator displayed by your browser.
We also take reasonable measures to protect information maintained offline. Access to personal information is limited to employees, contractors, and service providers who need the information to perform legitimate business functions.
However, no Internet transmission, electronic storage system, or security measure can be guaranteed to be completely secure.
Third-Party Service Providers and Marketing Partners
We may use third-party service providers, marketing companies, advertising platforms, communications providers, customer relationship management platforms, and other vendors to assist us with our business operations.
These providers may receive or process information as reasonably necessary to perform services for Cliff’s, including:
- Email communications
- Text messaging
- Telephone outreach
- Lead management and follow-up
- Appointment scheduling
- Customer relationship management
- Advertising and marketing
- Website analytics
- Customer service
When third parties communicate with you on our behalf, your applicable opt-out requests will be honored and communicated to our providers as appropriate.
Changes to This Privacy Notice
We may update this Privacy Notice periodically to reflect changes in our business practices, services, technologies, or legal requirements. Updated versions will be posted on this website with the applicable effective date.
Contact Us
If you have questions about this Privacy Notice, our use of your information, or believe that we are not following this policy, please contact us:
Cliff’s Pools & Patios
Phone: 888-326-6597
Email: info@cliffspools.com
To opt out of marketing:
Text: Reply STOP to a marketing text message
Email: Click Unsubscribe in a marketing email or email info@cliffspools.com
Phone: Call 888-326-6597 and request removal from marketing communications
