Customer Name: Lauren Belmonte
Dear Fred, D'Alma, Tom, and Crew:
Fred and I would like to THANK you for the fantastic job you all did on helping us to finish our pool. It was a pleasure working with everyone at Cliff's Pools and all phases of the project were handled with the highest levels of professionalism. We'd like to thank Tom and the plastering crew for their hard work and attention to every detail of the job. From the pool prep to the exceptional level of worksmanship we were given to make our finished pool everything we had dreamed of and more. Cliff, we'd especially like to THANK you for recommending Magnificent Island Blue Finish for the pool. It's hard to list all of the words that come to mind every time I look at the finished pool but I can tell you it takes my breath away every time and puts a smile on my face. The color and effect it gave my pool is exactly as you said it would be and what we were looking for. The pool looks truly amazing and Paul and I can't thank you and your entire organization enough for helping to complete our pool with the same kind of love and care that we put into designing and building it. We will highly recommend Cliff's Pools to anyone looking to remodel their pool.
Sincerely, Lauren Belmonte
Customer Name: Ron
When you take a car for service, you get a survey score. Same thing at a party or at a beauty salon. Survey Score Is: Poor Fair Average Good Excellent The work Tom Samano and his staff did, it was EXCELLENT! Thank you!
Customer Name: Debbie and Brian
Dear Cliff, D'Alma and Staff:
You and your staff have been very courteous and knowledgeable during our pool renovation. Everyone who worked on our pool was extremely nice and professional. Our pool looks beautiful thanks to your very talented staff. Thank your for your suggestions and for picking out our new tile. It really looks wonderful. Tom was by far very, very patient knowledgeable and friendly. He took his time explaining the steps that were necessary in taking care of the pool after the pool was filled up again with water. It was a pleasure doing business with your company and we will definitely contact you in the future to hopefully redo our deck.
Customer Name: Esther and Arnold
Dear Cliff and "Miss Cliff"
As long term homeowners we have had many occasions over the years to contract with businesses to work on our homes and we are happy to tell you that working with your company was one of the best experiences we have had especially in Florida. Everyone involved from the two of you to your office staff the prep and the plastering crews and most notably Tom Samano who made sure everything was done right and answered all our questions made this a no stress situation for us. Please express our thanks to all your people. We will definitely recommend you to anyone who asks and will surely contact you in the future if we can use your services. Thanks!
Customer Name: Norma Hawthorn
My husband Scott and I just wanted to yell you how extremely pleased we are with our newly refinished pool. Beginning with your professional presentation and all the way through the entire process, your crew was amazing. They showed up when you said they would. They worked diligently and your supervisors regularly checked on their progress. The pool was completed when you said it would be. It's just as beautiful as you promised. We would certainly recommend you to anyone who asks. Thank you for making the whole experience a positive one.
Customer Name: Barbara and Shelly
Dear Cliffs Pools,
We recently watched the movie "Transformers" and that accurately describes what your crew did to our pool. Thank you for a job that summarizes what a professional company represents. From our first sales meeting with Cliff to our first office meeting with Miss Cliff to all the inspections with supervisor Tom and his crew we highly recommend you to those looking to "Transform" their own pools!
Customer Name: Henry and Reyna Billini
Dear Cliff, D'Aima and Tom:
First we want to thank Cliff and D'Aima in helping us choose the right design for our pool. You gave us many choices for the tiles, mossaics and other features. We are very pleased with the results. We finally have a beautiful pool that we can swim in. There were various stages for the pool to be done perfectly. Starting with the sandblast and ending with the final texture. The timing was perfectly scheduled after a couple of days of rain that delayed the sand blaster crew. Everyone else was on target as one stage was done, the other crew was ready for the next step. We were very happy with all the crew members that came to work in our pool but particular with Tom (the supervisor of the entire job) and all the work that he did as well. Tom did a fantastic job installing the mossaics and the color lights as well as everything else. Tom kept us informed of what was going on next and the schedule of the crew. He was there every single step to inspect the job and he put the extra effort to make sure the job was well done. He truly is a hard working man and we commend him for that. Thank you so much Tom, Cliff, D'Aima and the rest of Cliff's Pools staff for making sure that our pool was completed in a timely manner and in turn we have a magnificent pool.
Customer Name: Pleased Customer
Dear Cliff and D Alma,
We would like to take this opportunity to thank you for our complete pool renovation. I decided to write 2 letters, one for the pool renovation and this one for the deck renovation. As you know we did an extension to our deck prior to beginning the pool process. That took 9 weeks with permits and inspections, something that was only 5 work days. By the time we were done with the small extension, I didn't know how I was going to get through the pool renovation and deck renovation after what we had just been through with permitting and inspections. We can't even begin to tell you what a pleasure it has been to have your staff in our back yard. When the pool was complete I was already seeing the light at the end of the tunnel. Five days and the pool was done and we were now excited about the deck. Our patio had "Chattahoochee" which was an eye sore and since we had a hurricane shutter track across the back of the house we were limited to what we could do. Well let me say that what Tony and Dorothy did was absolutely beautiful. When he showed up on time for our first meeting I had several photos of what I wanted and didn't want. He assured me that I would love the end product. We discussed colors he made suggestions and it was ago. The following day he came to prep the deck and pressure clean. Tom came to drill 2 extra drains. Tony had also noticed that when we had added a walkway the construction company didn't leave a space for the drain strip. He said not to worry he'd work it out. When he removed our old drain there was an issue with the deck having moved and the drain strip would not match the other side unless he cut some of it out. Why I say this is that he gave me an option and explained what had happened and why. It was that way all throughout the process not to mention his calm demeanor. As we watched Tony and Dorothy over the next several days we were amazed at the work they did. I don't know that we have ever seen 2 people work so hard literally on their hands and knees as they scratched the stone images on the deck in 90 something degree weather for hours on end. My back hurt just watching them. Several stages into the process we were already loving what had been done. We couldn't imagine that it would look better once the color was applied. I was a little nervous and told Tony my concerns. He once again assured me that it would look great. The color went on and then the marbling and then the sealant. I kept looking out my kitchen window in awe. The final day came and the grout color went on and the final sealant with grit went on. I forgot to mention they were here at 6:30am to beat the sun on this final day something to do with the grout and heat and a risk of bubbling might occur if it got to hot. There was also a big concern of rain. At the end of the day we had a beautiful deck.
Customer Name: Debbie and Steve Bass
Dear Cliff and D' Alma,
We would like to take this time to thank you and your entire team for such an incredible job. It started when we first met with you. We knew after that meeting we didn't have to look any further. You took time to explain the process so we would know what to expect. I was given a timeline from start to finish and you were right on schedule. The weather was even on our side. Lynn was so professional and so helpful every time I spoke with her. My messages were always returned promptly and she always had the answer to my questions. Pepino was there on Sunday to drain the pool and drop off his equipment. He was there the following morning to start removing the tile with his wife Maryann. As he was working Arcadia came to pressure test the pool system lines. He explained what he was doing and why. I highly recommend those who are redoing their pool to spend the little extra to check for leaks in the pipes, skimmer, and in our case the water fountain while the pool is empty. The following day Pepino was there bright and early to start replacing the old tile. When that was complete the bonding was applied. Tom Samano, the Supervisor stopped by several-times thru out the process to check on the work that was being done and to answer any questions I had. I always had questions. On Friday Victor Munoz crew arrived. The final stage was about to begin. Victor and his crew did an amazing job. At the end of the day our pool was ready to be filled. Tom was there to check on the pool and to go over what was needed to be done during the next 30 days. I was presented with a highlighted list of does and don'ts. He went over everything with me to make sure I understood. In being the owner of an old house and having had many companies do work, we are truly amazed at how each person that came to do his job were so professional, cleaned up after their part of the job and put their tools in one spot. They were all courteous and took tremendous pride in what they did. I would highly recommend Cliff's Pool and Patio to friends and family. Thank you for making our "Little Piece of Paradise" so beautiful."
Customer Name: George Shelley
It has been almost two months since you resurfaced my pool, and I just wanted to let you now that it is sparkling brighter than ever. The Diamond Brite surface that you applied was professionally done by your workers with regard to every detail. Nothing was overlooked or scrimped on ........ and the work was completed on schedule. I want to especially thank Tom for the extra mile he went to make sure everything was done to perfection. It was a pleasure dealing with a company that was did everything possible to make the customer comfortable and happy. Thanks again for the first rate job.
Sincerely, George Shelley
Hello Cliffs Pools-
Just wanted to drop a note to express how pleased we are with the outcome of our Patio renovation!
Humberto and his Team did a great Job, along with Wayne following the clean up to get us back up and enjoying our Patio in no time.
I would be sure to recommend the Cliffs Pools Team to anyone looking to have Patio or Pool work done!
Sincerely, George Shelley